Please notify us if you require an assistive device that you feel we need to be aware of. We will ensure all employees you will be dealing with are familiar with your device and will make every effort to accommodate you. If accommodations cannot be made, you will be notified.

ACCESSIBLE CUSTOMER SERVICE PLAN

 

Knapp Fasteners Inc. is committed to excellence in serving all clients, including people with disabilities.

Assistive Devices
Communication

Knapp Fasteners Inc. is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communication materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.

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Knapp Fasteners Inc. will consult with the person requesting accommodations to determine their information and communication needs.

Support Persons

We welcome people with disabilities and their service animals. Service animals are allowed on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to our facilities for clients with disabilities (i.e. wheel chair accessible washroom), we will notify you promptly. A notice will be clearly posted indicating the reason for the disruption and the anticipated length of time.

Training for Staff

Knapp Fasteners will provide training to employees who deal with our clients on this plan and how to deal with the various disabilities they may encounter.

Training will include;

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  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

  • Knapp Fasteners plan relating to the customer service standard

  • How to interact and communicate with people with various types of disabilities

  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person

  • What to do if a person with a disability is having difficulty in accessing our services or entering our premises

  • What to do in the event of an emergency

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Knapp Fasteners Inc. will notify the public and staff that when requested we will accommodate disabilities during recruitment and assessment processes as well as employment. If needed, we will provide customized workplace emergency information to employees who have a short or long term disability. As well, during performance management, career development and redevelopment processes, we will take into account the accessibility needs of employees with disabilities.

Feedback Process

Clients who wish to provide feedback on the way Knapp Fasteners provides services to people with disabilities can do so by emailing sales@knappfast.com or by calling 519.653.4558 and speaking to one of our Sales Representatives. All feedback will be directed to our company President and the Health and Safety Committee for review. Clients can expect to hear back within 2 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.